Privacy Policy

1. Introduction

At Resolven RFC (“we,” “us,” or “our”), accessible from resolvenrfc.com, we are committed to protecting the privacy and personal data of our visitors, members, and users. Your trust is paramount, and we handle your personal information with the utmost care, in strict compliance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the California Consumer Privacy Act of 2018 (“CCPA”), as amended.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with our website, services, and communications. By using resolvenrfc.com, you agree to the practices described below.

2. Scope of this Policy and Data Controller Role

This Privacy Policy governs all personal data collected through resolvenrfc.com and associated services. Resolven RFC acts as the data controller regarding the processing of personal data described herein. As such, we determine the purposes and means of processing your personal data.

If you have any questions about this policy or wish to exercise your rights, please contact us at [email protected].

3. Categories of Data We Process

We process the following categories of personal data, depending on your interaction with us:

– Usage Data: Includes details about how you use our website, such as IP address, browser type, device ID, time zone settings, pages visited, referring URLs, and session logs.
– Account Data: Includes your name, postal address, email address, and telephone number provided when you register or create an account on resolvenrfc.com.
– Profile Data: Includes information provided in your user profile such as preferences, favorite products or services, and purchase behavior.
– Communication Data: Includes the content of your interactions with us, including contact form submissions, customer support requests, inquiries, and messaging history.
– Technical Data: Includes data collected from your devices, such as your operating system, hardware model, browser plug-ins, and system configurations.
– Transaction Data: Includes payment information (such as transaction IDs and billing addresses) and records of purchases, order histories, and delivery details.
– Preference Data: Includes your marketing consents, communication preferences, and favorite content or activities.

4. Legal Bases for Processing Your Data

We rely on the following legal bases under GDPR to process your personal data:

– Consent: Where you have given clear consent for us to process your data (e.g., marketing subscriptions).
– Contractual Necessity: When processing is necessary for entering into or fulfilling a contract with you.
– Legal Obligation: When processing is required by applicable law (e.g., accounting or regulatory compliance).
– Legitimate Interest: Where it is in our legitimate interests to process your data, provided those interests are not overridden by your rights and freedoms (e.g., usage analytics, website optimization, security monitoring).

For California residents, your rights and protections under CCPA are honored, and data is processed only for disclosed purposes consistent with your rights under California law.

5. Your Rights

Under GDPR and applicable privacy laws, you have the following rights regarding your personal data:

– Right of Access: You may request confirmation of whether we process your personal data and receive a copy of such data.
– Right to Rectification: You may request correction of inaccurate or incomplete data.
– Right to Erasure: You may request the deletion of personal data where there is no lawful basis for retaining it.
– Right to Restriction: You may request that we limit the processing of your data.
– Right to Data Portability: You may request a structured, machine-readable copy of your personal data or have it transferred to another controller.
– Right to Object: You may object to processing performed under legitimate interests, including profiling and direct marketing.
– Right to Withdraw Consent: You may withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

California residents also have the right to request disclosures about data usage, opt-out of the sale of data (we do not sell your data), and avoid discrimination for exercising privacy rights.

To exercise any of the above rights, please contact us at [email protected].

6. Security Measures

We implement appropriate technical and organizational measures to ensure your data is secure, including:

– End-to-end encryption of data in transit and at rest.
– Role-based access control on all confidential systems.
– Regular security audits and penetration testing.
– Daily off-site backups with redundancy checks.
– Staff training on data protection and information security protocols.

7. International Data Transfers

Where personal data is transferred to countries outside the European Economic Area (EEA), including to service providers or cloud platforms, we ensure that such transfers are subject to appropriate safeguards, including standard contractual clauses approved by the European Commission or other adequate mechanisms consistent with international data protection requirements.

For users in California or other regions, data processing complies with local law consistent with privacy principles outlined herein.

8. Data Retention

We retain personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as legally required. Retention periods vary depending on the category of data:

– Usage and Technical Data: Retained for 12 months for analytics and performance insights.
– Account and Profile Data: Retained for the life of the user account or for 6 years after termination, for compliance or fraud prevention.
– Communication Data: Stored for 3 years from the last interaction for audit and support purposes.
– Transaction Data: Retained for up to 7 years for tax and accounting compliance.
– Preference Data: Retained until consent is withdrawn or preferences are updated.

9. Cookie Policy

We use cookies and similar tracking technologies on resolvenrfc.com to enhance your browsing experience and analyze our service offerings. Categories of cookies include:

– Essential Cookies: Required for website operation and account management.
– Functional Cookies: Enable preference saving and personalization features.
– Analytics Cookies: Collect anonymous data for statistics and platform optimization.
– Performance Cookies: Monitor responsiveness and detect bugs or service degradation.

Third-party cookies may also be used, such as those from Google Analytics, with configurations respecting anonymity and opt-out availability.

10. Cookie Management & Compliance

In compliance with GDPR and CCPA, you have control over your cookie preferences. Upon visiting our website, a cookie banner allows you to:

– Accept all cookies
– Customize cookie settings
– Decline non-essential cookies

You can also modify your browser settings to manage or delete cookies at any time. Instructions may vary depending on your browser.

11. Special Protections for Children

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children under 13 years of age. If we become aware that a child under 13 has provided us with personal data, we will promptly delete such information from our systems.

Parents or legal guardians who believe a child has provided personal data without their consent may contact us at [email protected].

12. Policy Updates and Notifications

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or applicable law. If material changes are made, we will inform you via the website or by direct communication as appropriate, encouraging regular review of this policy.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy, your data, or our data handling practices, please contact us at:

Email: [email protected]
Website: https://resolvenrfc.com

We are committed to privacy, transparency, and full legal compliance. Reach out to us with any inquiries or to exercise your data rights at the email address above.